FAQS
Email: [email protected]
Tel: +1 213 902 4950
No. 27, Shuibei 2nd Road,
Luohu District, Shenzhen
Worldwide shipping,
fast and safe.
Customer Service
for 7*24h, every day.
FaQs. Most Care
What materials are your products made of?
Crafted from genuine 9K, 14K, 18K gold or PT950 platinum, every piece features an official hallmark and certificate to ensure real gold and lasting value.
What kind of stones do you use?
We work with a wide range of high-quality gemstones—including blue topaz for elegant drop earrings—along with lab-grown diamonds, natural diamonds, moissanite, rubies, sapphires, and tsavorite. Every stone is carefully selected to ensure brilliance and durability
What’s the production and shipping time?
Custom orders typically take 5–12 business days to craft. Whether it’s a sleek real-gold panthere-style link bracelet or a personalized ring, each piece is made with care. We ship worldwide via FedEx, DHL, or UPS, with delivery in 3–7 days and full tracking provided.
Can I custom any jewelry I like ?
Yes! Celoray specializes in fine custom jewelry. Whether you’re imagining a unique real-gold diamond engagement ring or a piece inspired by your own sketch, design idea, or reference photo—we can craft it for you.
where are you located ?
A: Panyu District, Guangzhou, China, the largest jewelry making and wholesale center in China. (Celoray factory view)
What types of jewelry do you sell on your website?
We offer a wide range of custom fine jewelry, including rings, bracelets, necklaces, pendants, earrings, and personalized name jewelry. All pieces are available in 9K, 14K, 18K gold, and PT950 platinum, with options for lab-grown or natural diamonds and various gemstones.
What warranties do you offer for your fine jewelry?
We offer a quality assurance warranty, workmanship warranty, lifetime warranty for our fine jewelry.
Our quality assurance warranty assures that all the materials used in the jewelry are of the highest quality and are free from defects.
Our workmanship warranty assures that the jewelry has been crafted with the utmost attention to detail and that it is free from any defects in workmanship.
Our lifetime warranty ensures that the jewelry will be repaired or replaced if any defects occur in the future.
What is the return and exchange policy for fine jewelry?
Our return policy allows customers to return their jewelry within a specified time period, usually within 15 days of the date of purchase, for a full refund or exchange. Jewelry must be in original condition and packaging without any signs of wear or damage.
If it is not a quality problem, we will not bear the freight and taxes, and we will not be responsible for the safety of the jewelry during transportation. But if it is customized jewelry, such as rings, bracelets, etc., if it is not a quality problem, we do not support returns on the grounds of dislike, because their sizes are special and we cannot sell them to other customers.
Do you offer free shipping?
A: Yes, we offer free shipping for order amount over $1000. We also offer international shipping at a flat rate.
What payment methods do you support?
A: Western Union, T/T, Wise(Transfer Wise), etc.
If you are a customer buying custom jewelry, we support a 30% deposit and pay the balance before delivery. At the same time, we will provide high-definition videos and photos for customer confirmation.
Can I track my order?
A: Yes, we provide tracking information for all orders. You can track your order on our website or through the shipping carrier’s website.
How do I care for my jewelry?
A: We provide care instructions for each piece of jewelry on our website. Generally, you should avoid exposing your jewelry to water, chemicals, and extreme temperatures. You should also store your jewelry in a cool, dry place when not in use.
What is the best way to store my jewelry when I'm not wearing it?
A: The best way to store high-end jewelry when you’re not wearing it is to keep it in a jewelry box or pouch, away from other jewelry and in a dry, cool place.
Can high-end jewelry be repaired if it becomes damaged?
A: High-end jewelry can often be repaired if it becomes damaged, but it is important to take it to a jeweler who specializes in high-end jewelry to ensure that the repair is done correctly.
What types of jewelry do you sell on your website?
A: We sell a variety of jewelry, including necklaces, earrings, bracelets, rings, and more. Our selection includes both fine jewelry made with precious metals and gemstones, like 14K gold or 18K gold.
What is the difference between 9K, 14K and 18K jewelry?
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9K gold contains 37.5% pure gold — durable and affordable, great value for everyday wear.
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14K gold contains 58.5% pure gold — ideal balance of purity and strength.
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18K gold contains 75% pure gold — known for its rich color, luxurious feel, and premium quality.
What is the difference between a carat and a karat?
A: A carat is a unit of weight used to measure gemstones, while a karat is a unit of purity used to measure the gold content in jewelry. One carat is equal to 0.2 grams, while one karat is equal to 1/24th part of pure gold in a jewelry piece.
How do I know if a gemstone is natural or synthetic?
A: The best way to determine if a gemstone is natural or synthetic is to have it examined by a gemologist or a certified appraiser. However, there are a few general guidelines to follow. Natural gemstones tend to have more inclusions (internal flaws) and variations in color and clarity than synthetic ones. Synthetic gemstones are often created in a laboratory and have a more consistent appearance.
How do I know if a diamond is certified and what does that mean?
A: Certified diamonds have been graded and evaluated by a reputable gemological laboratory, such as the Gemological Institute of America (GIA). A diamond certificate or report provides information on the diamond’s cut, color, clarity, and carat weight, as well as any flaws or inclusions. This information can help you make an informed purchase decision and ensure that you are getting a high-quality diamond.
What is the difference between a diamond's cut, color, clarity, and carat weight?
*Cut refers to the diamond’s proportions and symmetry, which affect how well it reflects light and how brilliant it appears.
*Color refers to the absence or presence of color in a diamond, with colorless diamonds being the highest quality.
*Clarity refers to the absence or presence of flaws or blemishes in a diamond, with diamonds having very few or no visible flaws being the highest quality.
*Carat weight refers to the weight of the diamond, with one carat being equivalent to 0.2 grams.
What are the most popular colored gemstones used in high-end jewelry?
A: Some of the most popular colored gemstones used in high-end jewelry include sapphires, emeralds, rubies, amethysts, aquamarines, and topazes. These gemstones are prized for their beauty, rarity, and durability.
Why choose celoray for custom jewelry?
Celoray is a fine jewelry customization brand with over 10 years of experience, working with professional factories to provide clients worldwide with personalized, high-quality pieces.
Combining expert craftsmanship, quality control, and clear communication, every step — from CAD design to final polishing — is done with precision and care.
Thoughtful after-sales service with 1-year warranty.
Do you offer custom jewelry design services?
A: Yes, we do offer custom jewelry design services. Our skilled artisans can work with you to create a one-of-a-kind piece that perfectly reflects your personal style and preferences.
What is the process for creating a custom high-end jewelry piece?
A: The process for creating a custom high-end jewelry piece typically involves several steps, including consultation and design, selection of materials, creation of a prototype, and final production. The jeweler will work closely with you to ensure that the finished piece meets your expectations.
Can custom jewelry be engraved?
A: High-end jewelry can often be engraved, but it is important to check with the jeweler to ensure that the material is suitable for engraving and that the engraving will not damage the jewelry.
How do I know what size to order for a ring or bracelet?
A: We provide sizing guides on our website to help you determine the right size for your ring or bracelet. If you have any questions or need assistance, please don’t hesitate to contact us.
Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. We can also include a personalized note with your gift.
What if I want to remake an old piece into a new design?
Yes, we can redesign and reuse your materials (gold and stones) to create a fresh, modern piece while keeping its sentimental value.
Will real gold fade or tarnish over time?
Real gold does not tarnish or rust, and its color remains stable over time. Slight dullness may appear due to surface dirt or contact with chemicals. To maintain its shine, clean with a gentle jewelry cleaner or warm soapy water, then dry with a soft cloth.
Do you offer birthstone jewelry customization?
Yes, we can create personalized jewelry based on birthstones — perfect for gifts or anniversaries.
Ring size guide
- Measure your finger at the end of the day when it is at its largest size, as fingers can swell slightly throughout the day.
- Use a piece of string or a flexible measuring tape to measure the circumference of the finger you want to wear the ring on. Make sure the string or tape is snug but not too tight.
- Mark the point on the string or tape where it meets the end to form a complete circle.
- Use a ruler to measure the length of the string or tape in millimeters.
- Use the chart below to find your ring size based on the circumference of your finger in millimeters.
Bracelet size guide
- When it comes to selecting the right size bracelet, there are several factors to consider. Here are some tips to help you find the perfect fit:
- Measure your wrist: Use a flexible tape measure or a piece of string to measure the circumference of your wrist where you plan to wear the bracelet. Make sure the tape or string is snug but not tight. Record the measurement in inches or centimeters.
- Choose your desired fit: Decide how you want your bracelet to fit. Some people prefer a snug fit, while others prefer a looser fit. Keep in mind that the type of bracelet and the materials it is made from can also impact how it fits.
- Consider the clasp or closure: If the bracelet has a clasp or closure, make sure to measure the length of the bracelet including the clasp. This is important to ensure the bracelet fits comfortably and securely.
- Determine the bracelet length: To determine the length of the bracelet, add 1 to 1.5 inches (2.5 to 3.8 cm) to your wrist measurement. This will give you the total length of the bracelet, including the clasp.
- Adjust for thickness: If the bracelet is thicker, you may need to add an additional 0.5 to 1 inch (1.3 to 2.5 cm) to ensure a comfortable fit.
- Try it on: Once you have selected a bracelet that you like and fits the above criteria, try it on to make sure it feels comfortable and secure. The bracelet should be snug enough that it won’t slip off your wrist, but loose enough that it can move slightly.
- Remember that these are general guidelines and not all bracelets will fit the same. It’s always best to try on bracelets before purchasing, if possible, or to consult with the manufacturer or retailer for specific sizing recommendations.
Ring size chart
